Services
Setup, implementation & support
Overview
As an Application Service Provider (ASP), Marcom does not sell its software. We provide a service which includes setup, implementation, hosting, monitoring, backup, maintenance and timely support to the event organizer and to all participants.
By reading some testimonials from existing clients, you will clearly realize that we stand by our words and keep our promises.
While working with Marcom Connect you will understand the true value of a team fully dedicated to customer satisfaction.
Web Application Setup & Customization
- Application setup
- Agenda/schedule setup
- Participant category setup
- Email template setup
- Customized getting started page for each category
- Branding
- Sponsors' logos and links on dedicated login page
- Sponsors' links on all pages
Data Import/Synchronization
- Import initial list of participants
- Import newly registered participants
- Direct synchronization with your own database (optional)
Hosting & Backup
- Web hosting & database hosting
- Database backup (full or incremental) every 4 hours
- 24/7 Server monitoring
Support
Marcom has built a strong reputation for its timely, friendly and efficient customer support. As a service provider, we become part of your organizing team and work with you towards the same goal: total satisfaction of your clients.
Support services for all our solutions are available via email or telephone:
- Functional & technical assistance to all users
- On-going assistance of the organizing team
All enquiries are answered within one working day.
Contact us
